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How long does shipping take? How much does it cost? And what happens if something goes wrong?

Digital Plans

Customers ordering digital plans will receive an email with a download link immediately after completing their order. The link will stay active for a period of 1 year and includes 3 downloads. The plans themselves will be a 4 or 5 page pdf sized at 36″ x 24″. Many consumer print/photo-copy outlets have wide format printers capable of printing the plans for a cost of approximately $1 per sheet. It is only necessary to print the station plans full size.

Shipping costs do not apply to digital plans.

Printed Plans

Printed plans will be shipped the following business day via Canada Post. Free shipping is available worldwide. Plans sent via the Free Shipping option will be folded and sent in a 8.5″ x 11″ envelope. Please keep in mind that plans shipped via this option are not tracked.

Expedited Shipping is available in North America are shipped via Canada Post Expedited Parcel and are rolled in a cardboard tube. Plans ordered via Expedited Shipping are tracked.

Molds

Ashes is dependent on a third party to supply our precision cut molds. We generally expect to ship molds within 5 business days of receiving an order. If a problem arises with this timeline, you will be informed within 1 business day and provided alternative options including a refund, or alternative delivery methods.

Boats and Kits

Ashes delivers boats and kits worldwide.
Please contact for a quote.

Shipping within North America

– Paddle Plans, Folded – Free via Canada Post Mail – 2 to 9 Days
– Boat Plans, Folded – Free via Canada Post Mail – 2 to 9 Days
– Boat Plans, Rolled – $20 via Canada Post Expedited Parcel – 2 to 5 Days
– Molds – please contact for quote
– Boat Kits – please contact for quote
– Boats – please contact for quote

Shipping to the Rest of the World

– Paddle Plans, Folded – Free via Canada Post Mail
– Boat Plans, Folded – Free via Canada Post Mail
– Molds – please contact for quote
– Boat Kits – please contact for quote
– Boats – please contact for quote

Tracking

Customers who choose to receive their order via Expedited Parcel can track their package by visiting Canada Post Tracking at:
Canada Post – Track My Package

Regrettably, tracking is not available with the Free Shipping option.

What Happens When Something Goes Wrong?

If something doesn’t seem right, your order is delayed or damaged in transit, or we’ve somehow sent you a dog when you ordered a cat,  contact Ashes and we’ll make it right.  We can be reached here: Contact Ashes

Notes

Prices quoted are in $USD.

Ashes Still Water Boats operates in Ontario, Canada. All Canadian residents will have HST or GST rates applied to their order, in accordance with current tax provisions.

U.S. customers will not have Canadian sales tax added to their order, however customers are responsible for their own local sales tax, if applicable.

International customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.

 

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