How long does shipping take? How much does it cost? And what happens if something goes wrong?
Digital Plans
Customers ordering digital plans will receive an email with a download link immediately after completing their order. The link will stay active for a period of 1 year and includes 3 downloads. The plans themselves will be a 4 or 5 page pdf sized at 36″ x 24″. Many consumer print/photo-copy outlets have wide format printers capable of printing the plans for a cost of approximately $2 to $3 per sheet. It is only necessary to print the station plans full size.
Shipping costs do not apply to digital plans.
Printed Plans
Printed plans within North America will be shipped within two business days via UPS and will be folded and sent in a 8.5″ x 11″ envelope. Sometimes shipping numbers go awry so if you haven’t received an email from UPS don’t fret, send a message and I’ll get back to you anon.
International orders are shipped via Canada Post Air Mail. Please keep in mind that plans shipped via this option are not tracked.
Molds
Ashes is dependent on a third party to supply our precision cut molds. We generally expect to ship molds within 5 business days of receiving an order. If a problem arises with this timeline, you will be informed within 1 business day and provided alternative options including a refund, or alternative delivery methods.
Boats and Kits
Ashes delivers boats and kits worldwide.
Please contact for a quote.
Shipping within North America
– Paddle Plans, Folded – via UPS – 7 to 9 Days
– Boat Plans, Folded – via UPS – 7 to 9 Days
– Molds – please contact for quote
– Boat Kits – please contact for quote
– Boats – please contact for quote
Shipping to the Rest of the World
– Paddle Plans, Folded – via Canada Post Air Mail – 7 to 14 Days
– Boat Plans, Folded – via Canada Post Air Mail – 7 to 14 Days
– Molds – please contact for quote
– Boat Kits – please contact for quote
– Boats – please contact for quote
Tracking
Customers who choose to receive their order via Expedited Parcel can track their package by visiting UPS Tracking at:
UPS – Track My Package
Regrettably, tracking is not available with the Free Shipping option.
What Happens When Something Goes Wrong?
If something doesn’t seem right, your order is delayed or damaged in transit, or we’ve somehow sent you a dog when you ordered a cat, contact Ashes and we’ll make it right. We can be reached here: Contact Ashes
Notes
Prices quoted are in $USD.
Ashes Still Water Boats operates in Ontario, Canada. All Canadian residents will have HST or GST rates applied to their order, in accordance with current tax provisions.
U.S. customers will not have Canadian sales tax added to their order, however customers are responsible for their own local sales tax, if applicable.
International customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.