How long does shipping take? How much does it cost? And what happens if something goes wrong?

Digital Plans

Customers ordering digitial will receive an email with a download link immediately after completing their order. The link will stay active for a period of 1 year and includes 3 downloads.

Shipping costs do not apply to digital plans

Printed Plans

Printed plans will be shipped the following business day via Canada Post. Free shipping is available worldwide. Plans sent via the Free Shipping option will be folded and sent in a 8.5″ x 11″ envelope. Expedited shipping is available in North America are shipped via Canada Post Expedited Parcel and are rolled in a cardboard tube.

Molds

Ashes is dependent on a third party to supply our precision cut molds. We generally expect to ship molds within 5 business days of receiving an order. If a problem arises with this timeline, you will be informed within 1 business day and provided alternative options including a refund, or alternative delivery methods.

Boats and Kits

Ashes delivers boats and kits worldwide.
Please contact for a quote.

Shipping within North America

– Paddle Plans, Folded – Free via Canada Post Mail – 2 to 9 Days
– Boat Plans, Folded – Free via Canada Post Mail – 2 to 9 Days
– Boat Plans, Rolled – $20 via Canada Post Expedited Parcel – 2 to 5 Days
– Molds – please contact for quote
– Boat Kits – please contact for quote
– Boats – please contact for quote

Shipping to the Rest of the World

– Paddle Plans, Folded – Free via Canada Post Mail
– Boat Plans, Folded – Free via Canada Post Mail
– Molds – please contact for quote
– Boat Kits – please contact for quote
– Boats – please contact for quote

Tracking

Customers who choose to receive their order via Expedited Parcel can track their package by visiting Canada Post Tracking at:
Canada Post – Track My Package

Regrettably, tracking is not available with the Free Shipping option.

What Happens When Something Goes Wrong?

If something doesn’t seem right, your order is delayed or damaged in transit, or we’ve somehow sent you a dog when you ordered a cat,  contact Ashes and we’ll make it right.  We can be reached here: Contact Ashes

Notes

Prices quoted are in $USD.

Ashes Still Water Boats operates in Ontario, Canada. All Canadian residents will have HST or GST rates applied to their order, in accordance with current tax provisions.

U.S. customers will not have Canadian sales tax added to their order, however customers are responsible for their own local sales tax, if applicable.

International customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.

 

Flame Logo, Ashes Still Water Boats

 

 Privacy | Terms of Use About | Contact